In This Issue

Featured Items

Glisten Dishwasher Cleaner and Deodorizer

Glass Magic Performance Booster

Dishwasher Leak Catcher

Dishwasher Rack Repair Kit

Welcome

Welcome to the January 2006 edition of the RepairClinic.com newsletter. For the next several months we're going to be featuring customers who repaired their own appliances with help from RepairClinic.com. We hope you'll find these stories as inspiring as we do and learn from their experiences how to repair your own appliances. Enjoy!

Message from the RepairGuru®

Most likely, you made some New Year's resolutions to take better care of yourself. But what about those appliances? When it comes to your home appliances, an hour of prevention can equal countless hours of avoided hassle, frustration and costs. Some simple home maintenance is all it takes.

Start the year out right with tips for quick maintenance projects in this issue. And, get inspired by fellow do-it-yourself Robert Ruppert, who helped save Christmas with his handywork and the help of RepairClinic.com.

Two Tips to Try This Month

Check your dishwasher's dishrack
Inspect the dishrack tines for rusting. Rust particles can ruin the pump and seals. A tine repair kit can save you the cost of a new dishrack.

Keep your garbage disposer smelling fresh and running right
Clean and deodorize your garbage disposer by using a disposer cleaning agent.

Holiday Hero: How a Do-it-Yourselfer Saves the Day

Why do appliances always go haywire just when you need them most? There's perhaps no worse time than the holidays when guests are on the way and your home needs to be in top form. This holiday hero turned to RepairClinic.com and got a critical kitchen appliance working in time.

Check your dishwasher's dishrack

Robert A. Ruppert and son, Audubon, PA Dishwasher issues could not have come at a worse time for Robert Ruppert. "It was three days before Christmas and we had people coming in from out of town. We were planning a big bake-off," he said. "Plus, I sell baking supplies, so that week, I was all over the place." Perhaps anticipating it would have to work overtime, the family of five's dishwasher had suddenly gone on strike. During cycles, the washer wasn't filling up and water was left standing when the cycle was complete. With "three boys afraid to use the same cup twice" and repair service out of the question so close to the holiday, Robert could imagine the dishes piling up. He knew he had to take care of the matter himself - and quickly.

How Did He Do It? Problem: Dishwasher not filling & water left standing at the end of the cycle What led him to RepairClinic.com: Web search for "dishwasher repair" How he diagnosed the problem: Consulted the Repair Help section for dishwashers and learned he had either a float valve or inlet valve problem. He looked at the float valve first and saw it had calcium build-up. On Robert's model, the float valve is located just above the inlet valve in the left front corner of the dishwasher. How he fixed it: Unscrewed and removed the float valve Scraped the calcium build-up off in the sink with a screwdriver Screwed the float valve back in Tools used: Screwdriver

"Like a good homeowner, I took the panel off to have a look and it looked great. I had no idea what I was looking for," he said.

From there, he searched online for a solution, which immediately led him to the RepairClinic.com site. There, he found his answer. A dirty float valve was blocking water flow in and out of the machine. After diagnosing the problem, Robert had all the information he needed to fix the problem at RepairClinic.com.

"Repair Help asked the right questions. In 15 minutes, I cleaned the valve, put it back together and we've been off and running ever since," he said. "All I needed was a screwdriver."

Having the information to fix the problem on his own - so close to Christmas - saved Robert a lot of grief and possibly hundreds of dollars. Otherwise, he might have quickly gone out for a new washer. Most importantly, the dishwasher was back online to handle holiday baking.

"I wish everything could be that easy," he said. "I emailed the site to all my friends and I will absolutely turn to RepairClinic.com again."

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